Your Health Is Important to Us
As our valued customers, we want you to know we continue to diligently monitor the COVID-19 crisis closely and will post updates as needed. The executive team is meeting regularly to discuss the current situation and put appropriate measures in place.
For the health and safety of our customers, colleagues and the
community, effective Monday, March 23, 2020, we are modifying our service model and you will be able to enter the bank by appointment only. You can make an appointment at [email protected] or our main customer service line at 608.837.4511. The following services are available by appointment:
- Open New Accounts
- Access Safe Deposit Box
- Apply for / Close on a loan
- Wire Requests
- Signature and Medallion Guarantees
We may ask you the following questions when you make your appointment. If you answer “Yes” to any of the questions, you can use one of our other convenient banking options cited below.
- Have you traveled by plane in the last 7 days?
- Have you attended any gatherings of more than 10 people in the last 7 days?
- Are you, or anyone in your household, sick or experiencing a fever?
- Are you wearing a medical mask?
Other Banking Options Available
You can conduct your day-to-day banking at our drive-thrus at our four locations in Sun Prairie and Cottage Grove and at our walk-up at our Main Street location.
Download the Bank of Sun Prairie Mobile Banking app from Google Play or Apple App Store.
Business Customers: Call our Business Solutions department during business hours at 608.467.1752 to easily enroll in Business Online.
Looking at Reopening Lobbies June 15, 2020 at 9:00 a.m.
Here’s a glimpse of our newly established enhanced safety, and cleaning and disinfecting measures, including:
- Our Main Street location will only be accessible by the back door on Angell Street. The front door on Main Street will be closed so we are able to properly greet everyone entering from one location at the back.
- No more than 10 visitors will be allowed in the bank at one time in accordance with the state’s orders of gatherings.
- The bank will have floor decals identifying six-feet distancing in the lobbies.
- Our Main Street, Broadway and Cottage Grove locations will not use the middle teller station to give customers more space.
- Our Grand Avenue location will have the two teller windows open; they are six feet apart.
- We will have sneeze guards positioned at all teller stations and personal bankers’ desks.
- No more than two customers will be allowed in a personal banker cubicle at one time.
- All customer areas will be sanitized each morning prior to lobby opening. We will wipe surfaces and sanitize all used surfaces multiple times throughout day.
- If you need a pen, you will be able to request a new pen from our tellers, bankers or other bank colleagues and you are welcome to take the pen home.
- We continue to suspend the use of a handshake as a personal greeting.
- Due to security concerns, we prefer customers wearing masks to please use the drive-thrus.
- If you enter the bank wearing a mask, you will be asked to show your face for a brief moment or to show your ID prior to transacting business.
- Please do not enter the lobby if you:
- Have a temperature over 100.4 degrees F;
- Are experiencing any COVID-19 symptoms (e.g. cough, shortness of breath, difficulty breathing or at least two of the following: fever, chills, muscle pain, headache, sore throat or new loss of taste or smell);
- Have been in direct contact with anyone diagnosed with COVID-19 within the last 14 days.
Federal Economic Impact Payments
The federal economic impact payments approved as part of the CARES Act are on their way. Most Americans will receive this payment in the coming weeks.
Here are the requirements to qualify for a payment:
- You must have a Social Security Number
- Your adjusted gross income is:
- $99,000 for single filers
- $198,000 for married filers
- $136,500 for head of household filers (single, widowed or divorced with dependents)
The amount of payments to be expected are:
- $1,200 for single filers making up to $75,000 and a partial payment for those at $75,000-$99,000.
- $2,400 for married filers making up to $150,000 plus up to $500 for each qualifying child. And, a partial payment for those at $150,000-198,000.
Your income is determined from your tax return. If you have not filed your 2019 return yet, your 2018 tax return will be used. For additional information, go to the IRS website at: https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments.
If you qualify, your federal economic impact payment will be directly deposited to your bank account you use for your IRS tax refund starting the week of April 12, 2020. If your refund is not directly deposited to your bank, you will receive a check in the mail starting in May 2020. Go to the IRS website for information.
If you do receive a check, you can deposit it using Bank of Sun Prairie Mobile Deposit or visit our drive-thrus open at each of our four locations in Sun Prairie and Cottage Grove. There is also a walk-up station available at our Main Street Sun Prairie location. You may also deposit your check at our ATM at our Grand Avenue Sun Prairie location.
Fraud Alert: Economic Impact Relief Payments
We’re here to help you cut through the information that is sometimes confusing and coming at us from all directions.
For those who qualify, Federal Economic Impact Payments are starting to be disbursed this week. With all those payments going out comes the potential for bad actors to intervene and try to take advantage of this situation.
It can sometimes be difficult to distinguish the difference between a genuine email or message and scam. Here are some key warning signs to look out for:
- The federal government’s official name of these payments is the “Federal Economic Impact Payment”. Watch out for the use of other names; it can sometimes signal fraud.
- No one should ask you to sign over your economic impact payment check to them.
- No one should contact you by phone, text or social media for verification of your personal and/or banking information indicating it’s needed to receive or speed up your economic impact payment.
- No one should suggest to you in person, via text, email or social media they can work on your behalf to speed up your economic impact payment or tax refunds.
- Fake checks can be sent in the mail. Mailed checks from the federal government won’t start going out until May. If you receive a check in the mail in April, it may be fraudulent. You can sometimes pick out oddities on fraudulent checks if you look carefully.
- If you are asked to call in or enter information online about your check in order to cash it, do not do it.
- Do not click on links in emails or in texts claiming you can get your money faster by sending personal information or by clicking on links.
If you suspect anything fishy at all as it relates to the economic impact payments, or anything at all when it comes to your money, please contact us immediately. Bank of Sun Prairie is here for you and will guide you through your concerns. Call us at 608.837.4511 or email [email protected]. If you’d like to make an appointment, email us at [email protected]. All four of our drive-thrus in Sun Prairie and Cottage Grove and our Main Street Sun Prairie walk-up station are open and staffed for you.
We need to be safe in more ways than physical distancing at this time. Pay close attention to your bank accounts with Bank of Sun Prairie Online Banking, just enroll from the Online Banking Center log-in box at our home page. For our business customers, call our Business Solutions department at 608.467.1752 to enroll in Business Online.
IRS Information: If your payment is not already pending or processed, you are able to add your bank account information at Get My Payment if you did not use direct deposit on your last tax return to receive a refund or when the deposit information you entered was inaccurate so you ended up receiving a mailed paper check. To help protect against fraud, the tool does not allow people to change direct deposit account information already on file with the IRS. Of note, if the IRS has your bank account information for making installment payments, they are unable to use it for direct deposit. Visit the IRS Economic Impact Payment site for more information.
Watch Out for Scams and Other Fraudulent Activity
We take the safety and security of your money seriously. Be wary of those who are trying to capitalize on fear and uncertainty. The Wisconsin Department of Financial Institutions (DFI) published a press release here as a reference to help keep your money and investments safe.
Scammers and fraudsters are rampant in this crisis. They are soliciting everything from “reserving a COVID-19 vaccination over the phone” and collecting credit card numbers and social security numbers to offering “advances” on the stimulus package from the federal government by asking for an upfront fee. There are email and text scams disguised as the Centers for Disease Control (CDC) and the World Health Organization (WHO) — they link to malicious malware giving cyber-criminals access to the victims’ data. Lots of fundraising scams are set up by fake charities claiming to be involved in fighting the spread of the coronavirus. And, there are telephone scams from fake hospitals and fraudulent products being sold online claiming to prevent, treat or cure COVID-19. Remote workers are also being targeted. As always, never click on unknown attachments or files.
Don’t fall for those claiming to be the Federal Deposit Insurance Corporation (FDIC), IRS or Dept of Revenue asking for personal information or companies asking you to settle “late payments” with gift cards. Fraudsters are out there asking for people to invest in drug companies working on COVID-19 vaccines and some offering to rescue you from your mortgage and loan payments. Be wary of anyone you’ve been communicating with on social media and other “romance” websites suddenly tells you they’ve hit desperate times and need money because of the virus.
Look out for fake utility people at your door demanding payment or your services will be shut off and for those you drive up to with a story they need money because of the virus. Do not allow people to coerce you to withdraw money — if you feel this is happening or you are uncomfortable in any way, let one of us at the bank know right away.
Your Money Is Safe with Us
Bank of Sun Prairie wants to help you understand the facts when it comes to your money. Bank of Sun Prairie is stable, well-capitalized and in a strong liquidity position − you can continue to bank with us and have the confidence knowing your money is safe.
You may remember we were named in 2019’s Top 200 Healthiest Banks in America and have continued to receive a “superior” rating as a Five-Star Bank by Bauer Financial. What this means is Bank of Sun Prairie has been independently reviewed by two top rating bodies of U.S. financial institutions. They both have provided exceptional reviews without guidance from Bank of Sun Prairie. So, while we are confident in the security, safety and stability of our bank, they are, too.
Bank of Sun Prairie’s deposits are also backed by the full faith and credit of the U.S. government, through the Federal Deposit Insurance Corporation (FDIC). FDIC deposit insurance covers each depositor, dollar-for-dollar, up to the FDIC insurance limit, including principal and any accrued interest. FDIC insurance covers all types of deposits received by a financial institution in its usual course of business, including savings and checking accounts, money market deposit accounts and time deposits such as certificates of deposit (CDs).
The FDIC is the best source for tools to determine deposit insurance coverage, including an online Electronic Deposit Insurance Estimator that can be found on the FDIC’s website at www.fdic.gov/edie.
Bank of Sun Prairie has been around for generations and has weathered many storms. We are here to serve our customers and communities for the long haul. We want our customers to know the facts and feel good about their decision to bank with us. We are here to answer any questions you may have and encourage you to reach out anytime at 608.837.4511 or [email protected].
Thank you for your continued confidence in Bank of Sun Prairie. Be well.
Looking for more information?
Centers for Disease Control and Prevention – Coronavirus Disease 2019 primary information page: https://www.cdc.gov/coronavirus/2019-ncov/index.html